This Service Level Agreement (“SLA”) outlines Dishio’s commitment to service availability, support, and performance. By using Dishio, you agree to the terms outlined below. This SLA is part of our Terms of Use.
- Uptime: 99.9% uptime per calendar month.
- Exclusions: Scheduled maintenance, emergency maintenance, force majeure events, or third-party disruptions.
- Scheduled Maintenance: Advance notice of at least 48 hours; conducted during off-peak hours.
To maintain the integrity of Dishio’s platform, you agree not to:
- Manipulate Data: Alter or tamper with data in a way that misrepresents results, reports, or analytics.
- Automate Access: Use bots, scripts, or automated tools to access, scrape, or extract data from Dishio without permission.
- Reverse Engineer: Attempt to reverse engineer or decompile Dishio’s software, services, or platform.
- Support Channels:
Email: support@dishio.io - Support Hours:
Standard Support: Mon-Fri, 9 AM – 5 PM (Easter Standard time).
Emergency Support: 24/7 for critical issues.
| Severity Level | Description | Response Time |
|---|---|---|
| Critical | Service unavailable | 1 hour |
| High | Major functionality impacted | 2 hours |
| Medium | Minor issues or questions | 4 hours |
| Low | General inquiries | 24 hours |
If uptime falls below 99.9% in a calendar month, you may request service credits:
| Uptime % | Service Credit |
|---|---|
| 99.0% – 99.9% | 5% of monthly fee |
| 95.0% – 98.9% | 10% of monthly fee |
| Below 95.0% | 25% of monthly fee |
Claim Process
- Submit requests within 30 days of the downtime with proof of the outage for your services.
- Credits apply to future invoices; no cash refunds.
This SLA does not cover downtime due to:
- Your systems, misuse of services, or third-party issues.
- Scheduled or emergency maintenance.
- Force majeure events (natural disasters, etc.).
Dishio reserves the right to update this SLA. Changes will be communicated in advance. Continued use of the services indicates acceptance of the revised SLA.
Email: support@dishio.io
Website: https://get.dish.io
By using Dishio, you agree to this SLA and our Terms of Use, Privacy Policy, Data Retention Policy, and Data Sharing Policy.
Website: https://get.dish.io
By using Dishio, you agree to this SLA and our Terms of Use, Privacy Policy, Data Retention Policy, and Data Sharing Policy.