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Upscale Casual Italian · Winter Park, FL

Grappolo Cucina Italiana Built a 546-Name Customer List in Under 30 Days

Grappolo Cucina Italiana is an upscale casual Italian restaurant in Winter Park, Florida. In less than 30 days running with Dishio, 80% of guests who saw the VIP Club flow joined the customer list, and the team built a 546-name customer list ready to fuel reservations and repeat visits.

80%Joined the VIP Club
546Customer Names Captured
Under 30 DaysSystem Live and Producing
VIP Club flowIn-restaurant captureCustomer listReservation campaignsRepeat-visit campaignsVIP Club flowIn-restaurant captureCustomer listReservation campaignsRepeat-visit campaignsVIP Club flowIn-restaurant captureCustomer listReservation campaignsRepeat-visit campaigns
The situation

What changed, and what it took.

Before

Where they started

  • A new upscale Italian concept ready to launch a marketing system
  • Customer data collection limited to traditional methods
  • Reservations coming primarily through walk-ins and word of mouth
With Dishio

What changed

  • VIP Club flow built a 546-name customer list in under 30 days
  • 4 in 5 guests who saw the flow joined the VIP Club
  • Marketing system live and producing inside the first month
546Customer names in under 30 days
Why this matters

What this proves.

The lesson

When 4 in 5 guests join a VIP Club inside the restaurant, the system is doing the work on its own. The customer list grows with every guest who comes through the door.

What it proves

Customer names on a list are the foundation of every repeat-visit campaign. Grappolo built a 546-name list in under 30 days, ready to fuel direct reservations and repeat business going forward.

Why it scales

Speed to a live customer list matters with a new system. Within 30 days, Grappolo had the VIP Club flow live, the customer list growing, and the system ready to drive repeat visits.

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The result

What it added up to.

546
Customer names in under 30 days

Grappolo Cucina Italiana built a 546-name customer list with 4 in 5 guests joining the VIP Club in less than 30 days running with Dishio. The system continues to grow as the restaurant turns customer data into reservations and repeat visits.

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